Support

A question or a problem with AfterStart? Write to us: we usually reply within two working days.

Write to us

Tell us what you were doing and on which device, and attach a screenshot if you can.

I can’t sign in

On the sign-in screen, tap “Forgot password”: you get a link by email within a few minutes. Check your spam folder too.

The scanner doesn’t recognise a product

Type the digits printed under the barcode. If the product is unknown, AfterStart offers to photograph its label: the values are read and the product is added.

Correct or delete a meal

In “Today”, tap the meal: you can change quantities, replace a food, edit the time or delete the meal.

My watch isn’t syncing

Sport tab, at the very bottom: “Sync now”. If nothing changes, disconnect the watch and reconnect it in the same place.

Export or delete my data

Settings › Account: “Export my data” gives you a full copy, and “Delete my account” erases the account and everything in it. Deletion is permanent.